Monday, April 30, 2012
Want to immediately report unfair TSA screeners? There’s an app for that.
The Atlanta Journal Constitution reports:
An advocacy group launched a free mobile application Monday that allows travelers to complain immediately to the government if they feel they’ve been treated unfairly by airport screeners.
Launched at midnight by The Sikh Coalition, the FlyRights app had already fielded two complaints by 10 a.m. EDT Monday.
The first complaint came from a woman who said she felt mistreated after she disclosed to a screener that she was carrying breast milk. A man who is Sikh filed the second complaint, saying he was subjected to extra security even though he had not set off any alarms. The woman’s complaint was based on gender and the man’s, religion, said coalition program director Amardeep Singh.
Singh said the Department of Homeland Security and Transportation Security Administration were notified of the app before its launch. The agencies agreed to allow the app to use the agencies’ system for submitting the complaints.
TSA said in a statement that it does not profile passengers on the basis of race, ethnicity or religion and is continually working with communities, including The Sikh Coalition, “to help us understand unique passenger concerns.” The agency said it supports “efforts to gather passenger feedback about the screening process.”
The app, available for iPhone and Android phones, was conceived in response to complaints from Sikhs in the U.S, who since the Sept. 11, 2001, terrorist attacks are routinely subjected to additional inspection, Singh said. Some are made to remove their turbans, which Sikhs wear for religious reasons, Singh said.
The app is intended for everyone who feels they are racially profiled or subjected to other unfair treatment. It is also intended to provide better data on how often such incidents occur.